Youth Health Service Platform Student Edition

The core positioning of the "Student Edition of Youth Health Service Platform" is that it is the first lightweight digital tool in China that completely prioritizes the needs of young users and opens up health service links inside and outside schools. The core solution is the pain point of the student group in the past: "health matters are small, there are many errands, it is difficult to talk, and no one cares".

To tell a true story from my life, my cousin, who was a sophomore in high school, sprained her foot last year and needed to be reimbursed by the campus accident insurance. Before that, she went to the Academic Affairs Office, the school doctor’s office, and the finance office three times with her medical records. She either missed the signature or forgot to bring the documents. It took more than half a month to file the application. This year, their school used this platform on a pilot basis. Last week, she went to the hospital because she had a bad stomach. She spent 3 minutes lying in her dormitory at night to transfer the medical receipts and payment records. On the third day, the reimbursement was directly transferred to her meal card balance without even seeing her class teacher. Can you believe it? This is the most practical use of this platform - it brings all the health-related processes that were previously scattered in various departments into one entrance, so you don't have to look for them one by one.

I had dinner with a friend who was responsible for this product iteration a while ago. He said that he spent a week chatting at the entrance of the high school before he discovered that the health needs of students are completely different from what parents and teachers thought. Everyone doesn't care whether the platform can synchronize the physical test results to parents. On the contrary, what bothers them most is that three teachers have to sign the application for exemption from the physical test. When I stay up late and have acne or menstrual pain, I feel embarrassed to go to the school doctor. I feel so stressed that I want to cry but are afraid of being seen by my classmates when I go to the psychological center. So in the current version, functions such as anonymous health questions and answers, independent management of physical test data, and online approval for free and delayed exams are all requested by students themselves. All doctors, nutritionists, and psychological counselors stationed here hold nationally recognized professional qualifications, and the content of their answers must be reviewed by a professional committee, and they will not prescribe "drink more hot water" to you randomly. My sister said that last time she asked anonymously whether she could run 800 meters during her period, the doctor not only gave specific evaluation criteria, but also directly attached a template for deferred exam application, which can be sent to the physical education teacher simultaneously with one click, saving a lot of embarrassment in speaking in person.

Of course, controversy has never stopped. Some school administrators have asked, would it be chaotic to give students such a large amount of autonomy? For example, what should I do if someone pretends to be sick and applies for deferment of the exam? Some parents are worried that if their children fill in the assessment results of depressive tendencies, will they be labeled by the school? Some education experts even think that if everything is done online, will children become less and less afraid of communicating with people face to face? Nowadays, the industry is divided into two groups when it comes to youth health products. One group focuses on "supervision first". The backend provides full permissions to schools and parents, and children's sleep, exercise, and health data are all synchronized to the elders. The other group is the "user first" route taken by this platform. The right to know all sensitive data is in the hands of the students themselves. After end-to-end encryption, unless you actively authorize it, schools and parents will not be able to obtain the original psychological assessment and medical records in the backend. ； Except for the emergency help function during class hours, other sections are automatically locked and cannot be opened at all. ； Only when it comes to situations such as psychological crisis and long-term sick leave that require the intervention of multiple parties, the platform will guide students to communicate face-to-face with teachers and parents. Online is just a tool for the process and has no intention of replacing offline communication.

Judging from the pilot data from the Ministry of Education in 2024, among the 127 pilot schools that use this platform, the active help-seeking rate for students' health problems is 42% higher than before, and the help-seeking rate for psychological problems is three times that of before. To put it bluntly, before, it was not that everyone had no problems, but they did not speak up because they were afraid of being known and afraid of trouble. The current version also adds an interesting little function. If you suddenly have stomachache or dizziness during evening self-study, you can click on emergency help and the school doctor's office will directly receive the location of the teaching building where you are, and can also prepare the corresponding medicines in advance, so you don't have to rush there anymore.

To be honest, this platform is definitely not perfect now. Some schools in remote areas have not yet opened up the school system interface, and the reimbursement and leave request functions are not yet available. There are occasional lags, and some students even complain that the interface is too ugly. But at least this is the first time that when making health products for students, we do not first think about how to facilitate management, but first squat down and ask students what they need. I asked my friend who was working on the product before if he was afraid of problems after releasing the permissions. He said, "If students come up and feel that this is a tool to monitor themselves, who will be willing to tell the truth on it?" Without real demand, no matter how beautiful the data is, it’s useless.” This is quite true. After all, the person concerned should have the final say on health matters.