Special Session on Elderly Health Services

The core of this health service specifically for the elderly is to bring specialists from tertiary hospitals, medical insurance managers, and professional caregivers to your doorstep. No registration or errands are required, and four types of urgently needed issues can be solved in one stop: screening for common diseases, personalized health guidance, answering questions about medical insurance policies, and learning home care skills. This service was just completed in our street last week. During the three-hour service period, a total of 12 elderly people were helped to detect early hidden signs of diseases such as hypertension and glaucoma, and 37 families of disabled or semi-disabled elderly people were helped to solve the actual problems of applying for long-term care insurance and home care. Even Uncle Li, who had always said that such activities were "showing up", dragged the volunteers and asked when they would do it next time before leaving.

I helped maintain order at the scene that day. Just 20 minutes after the stall opened, there was already a queue for the blood pressure measurement stall. The community specially moved a small maize for the elderly, and there was warm chrysanthemum tea on the table. Aunt Zhang squeezed over with a crumpled instruction manual for a physical therapy device purchased online. She said that she had suffered from lumbar protrusion pain for almost half a month. She bought a vibrating physical therapy device based on the short video. The more she used it, the more painful it became. The orthopedic surgeon on site pressed her lumbar spine twice and immediately broke it: "You are in the acute stage. The edema has not gone away. The more you shake, the worse the swelling will be. Go home first and apply cold compresses. Don't use those Internet celebrity products blindly." ”Aunt Zhang patted her thigh at that time and said that she had been waiting in line for two hours to register at the hospital before and was called to the next one before she could ask such detailed questions. This time she finally understood why she suffered this.

In fact, there have always been two different ideas in the industry for providing elderly health services: one is to take the "high-level" route, rent a large auditorium and invite well-known experts to give lectures, covering hundreds of people at a time. The science popularization efficiency is very high, but the shortcomings are also obvious. The elderly will forget after listening. If you ask yourself specific questions, you won’t get the number at all. There are many unscrupulous organizations selling health care products under this name, which has ruined their reputation. No wonder Uncle Li squatted at the door smoking when he first came here and refused to come in, thinking that he was here to trick him into buying a health mattress again.

The other is the "small and fragmented" special session we are doing this time. Instead of a big lecture, all the staff are sitting at the table to receive consultations. If you want to ask, you can come and ask. Even if it is "can you take antihypertensive drugs with calcium tablets?" Of course, some colleagues say that this model is too inefficient and cannot serve many people a day. However, for the elderly, being able to understand their own small questions is more useful than attending ten large lectures.

I was particularly impressed by Brother Wang, who lived in Building 3. His old mother was paralyzed in bed for almost a year. When changing diapers, she accidentally rubbed the old man's tailbone and developed small bedsores. He was so anxious that the nurse on site showed him how to turn over with a simulated manikin. Let the stress point of the old man fall on the crotch instead of the tail vertebra. How to use breathable cotton pads to separate the skin. The gesture of patting the back is a hollow palm from bottom to top. Brother Wang recorded a full 10-minute video and said that he had to charge several hundred yuan for training from a nurse before, but this time he learned it for free and saved a lot of money. There was an aunt over there at the blood sugar testing booth. After the fasting blood sugar was checked, it was only 5.4. She was so happy that she wanted to give the doctor some oranges she grew at home, and she was very lively pushing her around.

Of course, there were a lot of ill-considered aspects of this special event. The ophthalmologist we originally made an appointment with was busy in the afternoon and only stayed all morning. Three elderly people who came in the afternoon wanted to have their fundus checked and missed it. Many elderly people also asked whether we could add a free bone density test. We wrote it down in a small book and coordinated resources in advance next time.

To be honest, there is no standard answer when providing elderly health services, and there is no need to pursue any perfect process. You regard the elderly as your own parents. Think about their difficulties in going to the hospital to register, fear of being cheated when checking information online, and being embarrassed to ask small questions. If you can solve one more, it is enough. By the way, we will hold another one in the middle of next month. If you have an elderly person in your family and you want to ask something, please come to the community to register in advance. We will try our best to invite doctors from the corresponding departments to come over. You can ask questions when you come. There is no charge or selling anything.